FAQs

Shipping is Free. Irrespective of the size of your order, we do not charge any shipping fee.

Shipping charges shall be applicable to the orders placed from all countries other than the USA.

Most orders are shipped on the day they are received. If an order is placed on a holiday, then it is shipped on the next business day.

Most orders are shipped on the day they are received. If an order is placed on a holiday, then it is shipped on the next business day. Most orders are shipped in 48-72 hours. In case your order is not dispatched within 5 days, you will be notified via email.

Most orders are delivered within 7-14 business days. If an order is not delivered within 21 business days, we offer a full refund or reship as per our Moneyback Guarantee However, we do not provide a refund or a reship in case of wrong or incomplete address provided. We will also not be able to offer a refund or reship if the shipping company provides us with proof of delivery. Once delivered to the address provided, it is the receiver's responsibility.

Usually orders are delivered within 7-14 business days in Europe, North America, New Zealand, Australia, Japan, Korea, Malaysia, Singapore, Hong Kong. Kindly note that the average time outside these regions or countries is between 3-4 weeks.

Yes, you will receive an email when your order is shipped. You can check the status of your order anytime by logging into your account. You can also call us Toll-Free at 1-(917)331 9398 (Mon-Sat 9 AM To 6 PM CST) to check the status of your order.

In case of any problems, you will be contacted by our customer service agent.

In accordance with our 100% customer satisfaction policy, you can return your order for a refund. Contact our customer service team via call or email within 7 days of receipt of your order for return authorization and our returns address. We accept returns of all unopened products.

Yes, you will receive a full refund if you don't receive your order within 21 business days.

P.S: If the address provided is wrong or incomplete, we will not be able to provide a refund.

Yes, you will receive a full refund on your returns. All refunds are processed to the same mode of payment from which the funds were received.

Your bank applies an international transaction fee to most purchases, cash advances or transactions carried out on your credit card when a transaction is made on websites located outside your country or the merchant accepting the card is overseas.

A foreign transaction fee is applied by your credit card issuer and is usually charged as a percentage of the purchase that you are making with 1-3% being common. This is normally charged by your bank.

The international transaction fee is usually a small percentage of your transaction amount. This extra charge is either charged as a separate transaction on your credit card or added to the total.

Please be assured that greenvine is only charging you the amount listed on your invoice. The extra charge is levied by your bank. However, not all banks charge an international fee. To avoid paying them, look for a provider that does not charge cash advance fees or check with your bank before placing an order with us.

Since we ship worldwide, all images shown are for illustration purposes only. Actual product may vary due to product enhancement or supplier change. Sometimes, due to differences in monitors, colors of products may also appear different to those shown on the site. Also, some products may have an associated image only, which is for reference and illustration purpose only.

All pet products sold by us are brand name and have the longest expiry date available. The products which we sell, are manufactured in the same factories, with the same ingredients as those sold under the same name in Europe, North America, NZ, Australia etc. To keep costs low, products are often sourced from countries where they are cheaper such as UK, Australia etc. This means that the packaging may be slightly different to that available in your country. For example, weights and measurements may be in metric system. All instructions for use and safety notices are written in English. You agree to accept the products "as is" and will not object to this.

Except as set out in the Terms of Service and Our Guarantee, we accept no liability for the contents of this website or any of the products sold. Our liability for any product which is defective or causes loss or damage of any kind is limited to the cost of the product or the provision of a replacement.

It is your responsibility to ensure that your use of this website and the purchase of any products from us complies with the law of your country. We make no representation or warranty in this regard. By placing an order you warrant to us that in doing so you are complying with all laws in your country.

All local taxes, customs duties and other government fees and charges imposed on any products you purchase or on your purchase are your responsibility.

In case by an error of judgment, you ordered something from Greenvinepet.com which violates your jurisdictions local tax/import/sales law, etc or you were made aware of such laws, we may help you return for a refund/dispose of the product and refund so that you don't violate the law. We do not endorse illegal importation/sale of our products and service in any jurisdiction.